Consumer Protection Digests and Case Studies – a Policy Guide (volume 2)- 2015

Manufacturers and retailers of goods, other than those for immediate consumption, regularly offer consumers an ‘express warranty’ — an undertaking to repair or replace the goods should they break or otherwise prove defective within a specified period. In some cases these express warranties are ‘voluntary’, in the sense that they are provided by the retailer or manufacturer without additional charge. Another type of express warranty is an extended warranty — an undertaking by the provider of the express warranty (who may be the retailer, the manufacturer or a third party) to repair or replace faulty goods for a specified ‘extended’ period, over and above the period of the voluntary express warranty. It is purchased by the consumer through a contract separate from the original purchase. The benefits provided to consumers by both of these types of express warranties are dependent largely on the terms of the warranty and the consumers’ own preferences. Two additional critical factors that may be addressed by consumer protection legislation are: the rights of the consumer to enforce the warranty against the retailer or manufacturer who provided it whether sufficient information is available to consumers to allow them to make meaningful choices based on the existence of the warranty. This publication discusses best practices in the consumer protection law in place in AMS, Australia, and the European Union in responding to various issues. Consumer rights and guarantees in regard to goods and services that are provided by statute are discussed in Digest 11, included in Volume 1 of this publication. Policy Guide Vol....

Regional Report on Outsourcing Opportunities in ASEAN

Increased FDI flows can be achieved through a number of different approaches. One such approach is outsourcing: the contracting out by a firm of certain business functions, previously undertaken in-house, to an external provider. AADCP II supports efforts to increase outsourcing activities within ASEAN Member States. Through the Outsourcing Opportunities in ASEAN project, a comprehensive analytical study on manufacturing outsourcing opportunities in ASEAN had been undertaken, with the aim to enhance understanding of outsourcing in general and outsourcing opportunities in ASEAN production networks. As a result, a Regional Report has been produced, highlighting the strategic and tactical positioning of ASEAN to be more competitive in outsourcing industries. The report includes strategic analysis and vision for ASEAN through understanding and measuring “outsourcing” as an economic activity and its impact on economies and the concept of “competitiveness”, an assessment of the current outsourcing situation in ASEAN particularly relative competitiveness in relation to the cross-border outsourcing of goods and services, and identification of factors that affect an outsourcing decision and influence the success of outsourcing activities. It contains practical policy recommendations at both regional and national levels. This will lay a platform and provide some guidance for the post-2015 economic policies of ASEAN Member States (AMS). In addition, Country Reports has been produced outlining the current outsourcing situation and Global Value Chain (GVC), and policy recommendations for 10 individual ASEAN Member States. Please contact the ASEAN Secretariat Services and Investment divisions to access these...

Promoting the ASEAN Comprehensive Investment Agreement – Handbook (ACIA)

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Roadmapping Capacity Building Needs in Consumer Protection

Consumer protection is a priority agenda of the AEC that is committed to the equitable development and a single market in a competitive business environment. However, the ASEAN Member States (AMSs) are at different stages of political, social and economic development which creates some major hurdles in achieving uniform levels of consumer protection. A globalised and liberalised economic environment poses further challenges for consumers, policy makers, regulators and businesses in dealing with emerging phenomena such as new market trends, digitalised transactions, impact of climate change, varying consumer demographics and growing cross-border activities. To achieve an equitable level of protection for consumers, the AMSs require a range of strategic capacity building measures. The report presents the outcomes of an assessment of the capacity building needs in Consumer Protection in the ASEAN Member States with a specific focus on six selected core consumer areas. It addressed gaps in both human and institutional capacities related to specific needs for improved effectiveness and long-term sustainability in dealing with consumer issues and consumer protection areas. This report highlights human and institutional capacity gaps and recommendations for Consumer Protection agencies and organisations in the AMSs, through a proposed capacity building roadmap and best practices in consumer protection programme. In the short term, recommendations are made to focus on harmonising consumer protection framework in the region through the development of an ASEAN Regional Guidelines on Consumer Protection, Master Plan in all AMSs, along with developing a strong foundation for consumer protection by building awareness and educating consumers and relevant stakeholders, along with strengthening enforcement and redress mechanisms. Download the report...