“Strengthening Technical Competency for Consumer Protection in ASEAN” is one of the projects that stemmed from the “Road-mapping Capacity Building Needs in Consumer Protection in ASEAN” which AADCP also supported in 2011. The project intends to build and/or strengthen capacity of government agency personnel through the design, development and delivery of training programs, modular components and materials, focusing on technical requirements involving consumer concerns and demands in 6 core areas, namely: 1) Product safety and labelling; 2) Phone and internet services, and e-commerce; 3) Consumer credit and banking; 4) Environment; 5) Healthcare services; and 6) Professional services. In addition, it incorporates a range of “soft skills” required to facilitate customer redress such as how to handle and resolve complaints.
The first training workshop covering the 1st cluster of issues (Consumer Credit and Banking, Professional Services and Environment) took place in Hanoi, Vietnam from August 31 to September 2, 2015. Manila, Philippines will be the venue of the next training workshop on October 5-7, 2015 encompassing the remaining issues.
Participants of the break-out on Environment facilitated by Mr. Anthony Chiu (The Philippines)
Participants of the session on Consumer Credit and Banking facilitated by Mr. Justin Malbon and Mr. Carl Buik (Australia)