In 2016, AADCP II supported ASEAN in producing six technical modules, aimed to enhance ASEAN Member States (AMS) with effective capacities to adopt and implement consumer protection laws at the national level. They serve as resource materials for training, focusing on technical requirements provisionally involving consumer concerns and demands in 6 core areas: (a) Product safety and labelling; (b) Phone and internet services, and e-commerce; (c) Consumer credit and banking; (d) Environment; (e) Healthcare services; and (f) Professional services.
These training manuals complement these six technical modules, to be used by AMS to deliver teaching/ training to their respective stakeholders. Details of each modules are below:
Training Manual on Phone, Internet Service and E-Commerce
This module focuses on phones, internet services, and e-commerce in the ASEAN Member States. It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in enhancing consumer protection in this sub-sector. This training module provides a resource for trainers seeking to train participants on how to deal with systematic problems that arise in the telecommunications and e-commerce marketplace within the ASEAN region.
Training Manuals on Professional Services
This module focuses on the Professional Services, including a summary of current rules and practices for registration and discipline of medical and legal practitioners in the ASEAN Member States (AMS). It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in enhancing consumer protection in this sub-sector.
This Training Module will provide a resource for instructors seeking to train participants on how to deal with systematic problems that arise in the professional services within the ASEAN region.
Training Manuals on Consumer Credit and Banking
This module focuses on the types of consumer credit products and services that are typically available in most ASEAN countries. It provides a resource for trainers seeking to train participants on how to deal with systematic problems that arise in the consumer credit and banking marketplace within the ASEAN region. It outlines the ways in which a trainer may design a training program and sets out content information about laws and regulations within the AMS, along with relevant world’s best practice, regarding consumer credit and banking.
Training Manuals on Environment
This module focuses on the Environment in the ASEAN Member States and emphasized the links between sustainable consumption and production. It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in enhancing consumer protection in this sub-sector.
This training module provides a resource for trainers seeking to train participants on how to deal with systematic problems that arise in the environment within the ASEAN region.
Training Manuals on Healthcare Services
This training module focuses on Healthcare Services in the ASEAN Member States. It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in improving standards of practice and enhancing the welfare of consumer protection in general. Developing competent and well-trained officials to administer current laws as well as design and implement new ones is a necessary pre-requisite to enhancing the welfare of ASEAN consumers in relation to health services.
Training Manuals on Product Safety and Labelling
This module focuses on Product Safety and Labeling in the ASEAN Member States (AMS). It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in enhancing consumer protection in this specific area. This Training Module will provide a resource for instructors seeking to train participants on how to deal with systematic problems that arise in with regard to product safety and labeling within the ASEAN region.