Technical Reports - Consumer Protection

Development of Public Awareness Models for Consumer Protection: Models and Guidelines

Public awareness campaigns are an important tool for consumer protection agencies to advance their policy goals. The aim of developing public awareness models for consumer protection in ASEAN is to offer a generic approach that can be adapted and applied by agencies in ASEAN Member States (AMS) to a range of environments and circumstances. This report describes three models and provide guidance for AMS in utilising the models for their consumer education strategy.

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Six Modules on Strengthening Technical Competency on Consumer Protection in ASEAN

These modules aim to enhance AMS with effective capacities to adopt and implement consumer protection laws at the national level. They serve as resource materials for training, focusing on technical requirements provisionally involving consumer concerns and demands in 6 core areas: (a) Product safety and labelling; (b) Phone and internet services, and e-commerce; (c) Consumer credit and banking; (d) Environment; (e) Healthcare services; and (f) Professional services.

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First ASEAN Consumer Protection Annual Conference 9 December 2014

ASEAN held its first ASEAN Consumer Protection Conference (1st ACPC) from 8-9 December in Hanoi, Viet Nam. The Conference aims to be a platform for experts and relevant stakeholders to network and exchange experiences and best practices. The Conference generated fruitful discussions and exchange of views on the development of consumer protection in ASEAN and engendered discussions on the future direction of regional consumer trends and challenges.

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Consumer Protection Digests and Case Studies – a Policy Guide Volume 1 (2014)

This Policy Guide is part of a broader project entitled, Supporting Research and Dialogue in Consumer Protection that aims to enhance knowledge and understanding of new and emerging consumer protection concerns and to make possible better policy directions through the synthesis of experiences and lessons learned. It is an essential part of a wider institutional capacity development for consumer protection and is a multi-dimensional challenge involving a full range of stakeholders, sectors and issues.

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