Technical Reports - Consumer Protection
The ASEAN Alternative Dispute Resolution (ADR) Guidelines for Consumer Protection
The ASEAN Alternative Dispute Resolution (ADR) Guidelines for Consumer Protection aims to assess the different approaches to ADR, the implementation in each ASEAN Member States (AMS), and the steps to establish and apply ADR mechanism effectively. It is hoped that with these guidelines in place, ASEAN Member States will have an informative guiding document which they can consult, review, and implement to strengthen and fine-tune their respective alternative dispute resolution regimes for consumer disputes.
read moreASEAN Capacity Building Roadmap for Consumer Protection 2020-2025 (Roadmap 2025)
This Roadmap 2025 serves as an action plan for capacity building at the regional level, sub-regional and national levels, which, if implemented, will provide ASEAN consumers with world-class levels of consumer policy, institutions and laws. The Roadmap 2025 comprised of a regional roadmap, a regional brief, a policy brief, and 10 country reports.
read moreDevelopment of Public Awareness Models for Consumer Protection: Models and Guidelines
Public awareness campaigns are an important tool for consumer protection agencies to advance their policy goals. The aim of developing public awareness models for consumer protection in ASEAN is to offer a generic approach that can be adapted and applied by agencies in ASEAN Member States (AMS) to a range of environments and circumstances. This report describes three models and provide guidance for AMS in utilising the models for their consumer education strategy.
read moreSix Modules on Strengthening Technical Competency on Consumer Protection in ASEAN
These modules aim to enhance AMS with effective capacities to adopt and implement consumer protection laws at the national level. They serve as resource materials for training, focusing on technical requirements provisionally involving consumer concerns and demands in 6 core areas: (a) Product safety and labelling; (b) Phone and internet services, and e-commerce; (c) Consumer credit and banking; (d) Environment; (e) Healthcare services; and (f) Professional services.
read moreConsumer Protection Digests and Case Studies – a Policy Guide (volume 2)- 2015
This digest discusses best practice in the consumer protection law in place in AMS, Australia, and the European Union in responding to these issues. Consumer rights and guarantees in regard to goods and services that are provided by statute are discussed in Digest 11, included in Volume 1 of this publication
read moreFirst ASEAN Consumer Protection Annual Conference 9 December 2014
ASEAN held its first ASEAN Consumer Protection Conference (1st ACPC) from 8-9 December in Hanoi, Viet Nam. The Conference aims to be a platform for experts and relevant stakeholders to network and exchange experiences and best practices. The Conference generated fruitful discussions and exchange of views on the development of consumer protection in ASEAN and engendered discussions on the future direction of regional consumer trends and challenges.
read moreASEAN Complaint and Redress Mechanism Models (2014)
Consumer protection is an essential tool in building a people-oriented ASEAN Economic Community (AEC). The AEC prioritises the interests and welfare of consumers in the implementation of strategies for achieving an integrated economic region. Consumer protection laws must ensure fair competition and the free flow of information in the marketplace.
read moreConsumer Protection Digests and Case Studies – a Policy Guide Volume 1 (2014)
This Policy Guide is part of a broader project entitled, Supporting Research and Dialogue in Consumer Protection that aims to enhance knowledge and understanding of new and emerging consumer protection concerns and to make possible better policy directions through the synthesis of experiences and lessons learned. It is an essential part of a wider institutional capacity development for consumer protection and is a multi-dimensional challenge involving a full range of stakeholders, sectors and issues.
read moreASEAN Consumer Protection: Essential actions towards a single market (2011)
This Policy Brief highlights the relevant supports and actions required to achieve the desired state of consumer protection in order to foster confidence in the ASEAN marketplace. Consumers who are well protected will have confidence in the business and the economy as they are assured of getting a fair deal and will have access to redress where necessary.
read more