NEEDS AND OBJECTIVES
This project aims to provide consumer protection agencies, as well as other government institutions/ agencies with consumer protection responsibilities, with the knowledge and skills required for them to create and implement policies that enables effective consumer law enforcement.
It will prepare two training modules, comprising a set of instructional materials and tools, for use by consumer protection agencies and agencies with consumer protection responsibilities in training and/or enhancing the existing capacities of their staff. It is envisaged that the modules will be used by trainers with more than 5-year experience to train the intended learners, which are personnel with 2-5 years functional experience dealing with consumer protection issues with identified needs to improve their professional competence. These would include staff rendering front line services involving public relations, consumer assistance and complaints management.
These new modules, once completed, will be validated and tested through a workshop or Train the Trainers (ToT). The ToT will be attended by relevant government officials with sufficient knowledge and experience to help refine the modules prior to their finalization. For future replication of the training at the national level, there is an intention to tap some participants of the ToT as potential trainers in their respective agencies. Most of them may not have teaching/training experience, which should be taken into consideration in the development of the modules.
SCOPE OF SERVICES
The consultancy will be undertaken over a continuous effective period of five and a half calendar months with at least 112 person days of professional services. Work will commence immediately after contract signing.
BIDDING
Interested consulting firms are invited to submit a proposal in response to these Terms of
Reference. This proposal should be in two parts: Technical and Financial components.
The Technical component should present the following information:
- A brief discussion indicating the bidder’s understanding of the needs of the project;
- A brief analysis of key issues;
- A methodological discussion of how the bidder proposes to address those needs including assessment of key issues, analytical strategies that will underlie the project, specific techniques to be utilised, and practical discussion of possible limitations in carrying out the project;
- A detailed work plan that specifies activities to be undertaken, expected outputs and deliverables, resources to be utilised and timing;
- Staffing and management plan;
- A discussion on how measures to ensure the future sustainability of the outcomes of the project will be addressed;
- CVs of all proposed experts;
- Brief discussion of firm’s past experience in undertaking similar work and brief summaries of all projects undertaken.
The Financial component should specify:
1) Professional fees of expert(s);
2) Management and/or operational fees (if any), which include all costs incurred by the person/entity/company for internal coordination, communication, travels and any other associated project management cost;
3) Applicable taxes such as VAT, GST, PPN. See Section IX point 3 for an additional note on tax liability.
Activity costs for experts and participants such as reimbursable expenses for airfare, other travel costs and daily subsistence allowance for workshops, meetings, and all other agreed activities do not need to be included in the Financial Component. These items will be discussed with the preferred contractor during the finalisation of the scope of services. Costs will be based on prevailing ASEC rates.
SUBMISSION OF APPLICATION
Applicants should send their application with a cover letter, materials specified in Section IX above and other supporting documents with “Development of Two Training Modules to Apply Good Consumer Protection Practices” as the subject via email to tender@aadcp2.org, no later than 17 June 2022 at 05:00pm Jakarta time (GMT +7).
For Frequently Asked Questions (FAQ), please visit http://aadcp2.org/aadcp-ii-tender-frequently-asked-questions/
Any queries on the TOR should be sent to contact@aadcp2.org with the subject line:” Query ‘Development of Two Training Modules to Apply Good Consumer Protection Practices’.