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Needs and Objectives

The project aims to enable ACCP and relevant ministries in the AMS in setting up and implementing effective ADR mechanisms in their respective countries.

The project will: 1) assess the ADR mechanism/methods available in AMS and identify international best practices both within ASEAN and beyond; and 2) develop a guideline for common approaches to ADRs, including consideration of a mechanism for resolving consumer complaints through consumer groups. The process will include consultations with stakeholders to share experiences and validate the Guidelines prior to the public dissemination.


The consultant is expected to produce reports in accordance with Sections III and IV above.

All reports will be submitted based on ASEAN-Australia Development Cooperation Program Phase II (AADCP II) Guidelines for Contractors in draft format to ASEC CCPID (with a copy to AADCP II) and, following ASEC approval, in final form. All outputs and reports must be suitable for publication, although the decision on publication lies with the ASEAN.

The contractor will also provide regular (weekly, bi-monthly or as agreed with ASEC) summation of activities undertaken and issues that have arisen. These will be submitted to CCPID and AADCP II via email.

Financial reports will be submitted at invoicing in line with a payment schedule to be specified in the Special Services Agreement (SSA).

Scope of Services

The consultancy will be undertaken over an effective period of five (5) calendar months with approximately thirteen (13) person weeks of professional services. Work will commence immediately after contract signing.


Interested consulting firms are invited to submit a proposal in response to these Terms of Reference. This proposal should be in two parts: Technical and Financial components.

The Technical component should present the following information:

  • A brief discussion indicating the relevant areas of the bidder’s experiences and expertise, and understanding of the needs of the project;
  • A brief analysis of key issues, especially in identifying and benchmarking the specific competencies requirements in the six focal areas in consumer protection;
  • A methodological discussion of how the bidder proposes to address those project needs including assessment of key issues, analytical strategies that will underpin the project implementation, specific techniques to be utilised, and practical discussion of possible limitations in carrying out the project;
  • A detailed work plan that specifies activities to be undertaken, expected outputs and deliverables, resources to be utilised and timing;
  • Staffing and management plan;
  • A discussion on how measures to ensure the future sustainability of the outcomes of the project will be addressed;
  • CVs of all proposed experts;
  • Brief discussion of firm’s past experience in undertaking similar work and brief summaries of all projects undertaken.

The Financial component should specify:

1) Professional fees of expert(s);

2) Management and/or operational fees (if any), which include all costs incurred by the person/entity/company for internal coordination, communication, travels and any other associated project management cost;

3) Applicable taxes such as VAT, GST, PPN. See Section IX point 3 for an additional note on tax liability.

Activity costs for experts and participants such as reimbursable expenses for airfare, other travel costs and daily subsistence allowance for workshops, meetings, and all other agreed activities do not need to be included in the Financial Component. These items will be discussed with the preferred contractor during the finalisation of the scope of services. Costs will be based on prevailing ASEC rates.

Submission of Application

Applicants should send their application with a cover letter, materials specified in Section IX above and other supporting documents with “Development of the ASEAN Alternative Dispute Resolution Guidelines for Consumer Protection” as the subject via email to tender@aadcp2.org, no later than 15 April 2020 at 05:00pm Jakarta time.

For Frequently Asked Questions (FAQ), please visit http://aadcp2.org/aadcp-ii-tender-frequently-asked-questions/

Any queries on the TOR should be sent to contact@aadcp2.org with the subject line:” Query : The Development of the ASEAN Alternative Dispute Resolution for Consumers Guidelines.”



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