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Tender: Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors

Needs and Objectives

AADCP II is commissioning a set of instructional materials and tools for use by consumer protection agencies and agencies with consumer protection responsibilities in training and/or enhancing the existing capacities of their staff. Specifically, the consultant will be responsible for:

  • Preparation of a training structure and content taking into account the goals and objectives as well as the intended participants. The course content will be delivered through short lectures, group discussions, group presentations, case studies, role- play, simulation and skill practices during the training.
  • Review of an existing draft training modules in six key areas: namely i) consumer credit and banking, ii) environment, and iii) professional services, iv) healthcare, v) e-commerce, and vi) product safety and labelling, to ensure there is consistency and smooth flow of the materials as well as better readability;
  • Separation of the contents into logical components or training modules and design of a series of instructional materials;
  • Preparation of training session plans with indicative time that needs to be allocated for each concept/sections of the modules; and
  • Development of evaluation forms including questions regarding relevance and effectiveness of training materials, whether the material covered the professional needs of the participant.

Scope of Services

The consultancy will be undertaken over a continuous effective period of 9 (nine) calendar months with approximately 21 person weeks of professional services covering all deliverables. Work will commence immediately after contract signing.


We require, at the minimum, the following expertise and in the bidder must be able to demonstrate the required qualifications on the aforementioned scope of work:

  • Extensive experience in curriculum development, instructional systems design, knowledge management and capacity building;
  • Skills and involvement in the development of practical and user-friendly training materials and tools for different target groups;
  • Proven experience in developing graphical presentations or infographics;
  • Thorough understanding and good knowledge of IEC approaches, training methods/tools applicable for various consumer groups; and
  • Preferably, familiar with consumer rights, enforcement of consumer laws, and consumer demands for safe and sustainable consumption practices as well as current and emerging consumer concerns and related issues particularly in the ASEAN context.
  • Experience working with the ASEAN Secretariat and/or AADCPII will be considered added value.


Interested consulting firms are invited to submit a proposal in response to these Terms of Reference. This proposal should be in two parts: Technical and Financial components.

The Technical component should present the following information:

  • A brief discussion indicating the bidder’s understanding of the needs of the project;
  • A brief analysis of key issues;
  • A methodological discussion of how the bidder proposes to address those needs including assessment of key issues, analytical strategies that will underlie the project, specific techniques to be utilised, and practical discussion of possible limitations in carrying out the project;
  • A detailed work plan that specifies activities to be undertaken, expected outputs and deliverables, resources to be utilised and timing;
  • Staffing and management plan;
  • A discussion on how measures to ensure the future sustainability of the outcomes of the project will be addressed;
  • CVs of all proposed experts;
  • Brief discussion of firm’s past experience in undertaking similar work and brief summaries of all projects undertaken.

The Financial component should specify professional fees of experts, in US dollars.

Other costs for experts and participants such as reimbursable expenses for airfare, other travel costs and daily subsistence allowance for workshops, meetings, and all other agreed activities will be discussed with the preferred contractor during the finalisation of the scope of services. Costs will be based on prevailing ASEC rates.

Submission of Application

Applicants should send via email tender@aadcp2.org and mail/courier 4 (four) printed copies of their application with a cover letter, materials specified in Section IX above and other supporting documents to ASEAN Australia Development Cooperation Program II, ASEAN Secretariat 2nd Floor, Jl. Sisingamangaraja 70A, Jakarta 12110, Indonesia, indicating “Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors ” as the subject no later than 31 January 2017 5:00pm Jakarta time. Please note that only short-listed candidates will be notified.

For Frequently Asked Questions (FAQ), please visit Frequency Asked Questions for AADCP II tenders

Any queries on the TOR should be sent to contact@aadcp2.org with the subject line: “Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors”.


For More Information View TOR

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