The ASEAN Alternative Dispute Resolution (ADR) Guidelines for Consumer Protection

The ASEAN Alternative Dispute Resolution (ADR) Guidelines for Consumer Protection aims to assess the different approaches to ADR, the implementation in each ASEAN Member States (AMS), and the steps to establish and apply ADR mechanism effectively. It is hoped that with these guidelines in place, ASEAN Member States will have an informative guiding document which they can consult, review, and implement to strengthen and fine-tune their respective alternative dispute resolution regimes for consumer disputes.